Frequently asked questions

Q.Is your inventory in stock?

Yes. All products listed on largiogifts.com are kept in stock at our warehouse at 2216 Absaroka Trail, Bar Nunn, WY 82601. Once you place an order, we process and ship it from this location.

Q.How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 4–8 business days from your order date. You will receive a tracking number by email once your order ships.

Q.How much is shipping?

Shipping is a $4.95 flat rate on every US order. There are no weight-based tiers or hidden handling fees.

Q.Which carrier will deliver my order?

We ship via USPS, UPS, or FedEx depending on your location and order. The specific carrier and tracking number will be included in your shipping confirmation email.

Q.Do you ship internationally?

No. We ship within the United States only — all 50 states including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or US territories.

Q.What payment methods do you accept?

We accept PayPal, which allows you to pay using your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.

Q.Do I need a PayPal account to check out?

No. You can pay with a credit or debit card through PayPal Guest Checkout without creating a PayPal account.

Q.Is my payment information secure?

Yes. Payments are processed inside PayPal’s PCI-DSS compliant system over an encrypted connection. We never see or store your full card number.

Q.Do you accept exchanges?

Yes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item you’d like to exchange for — we’ll send a free prepaid return label.

Q.Do you accept returns for non-defective items?

Yes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, in original packaging with all tags attached.

Q.How do I get a return label?

Email support with your order number. Our team will send you a prepaid return label within 1 business day — at no cost to you. Download and print the label, then drop off the package at any USPS, UPS, or FedEx location.

Q.Is there a restocking fee?

No. We do not charge a restocking fee on any return or exchange.

Q.When will I get my refund?

After we inspect your returned item, refunds are processed within 2 business days. Your bank or PayPal may take an additional 3–5 business days to post it to your account.

Q.Is the shipping fee refundable?

The original shipping fee is non-refundable, except when the item is defective or the wrong item was sent. In those cases, we refund the full order including shipping.

Q.What if my item is defective or wrong?

Email support@largiogifts.com with a photo and your order number. We cover the return shipping and send a full refund or a replacement.

Q.Do you charge sales tax?

The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.

Q.Can I change or cancel my order?

We can update or cancel an order only before it enters processing. Email us right away and we’ll do what we can before the 5:00 PM MST cut-off.

Q.My tracking hasn’t updated — what should I do?

Tracking can take up to 24 hours to show its first scan. If it still hasn’t moved, or a package is marked delivered but missing, email support@largiogifts.com within 7 days of the estimated delivery date and we’ll open a carrier investigation.

Q.How do I find the right size?

Each product page lists the available unisex sizes. If you are between sizes or unsure, order your closest fit — our 30-day exchange policy lets you swap for a different size with a free prepaid label.

Q.Will I get an order confirmation?

Yes. Once PayPal captures your payment, we email an order confirmation to the address on your order. If it hasn’t arrived within a few hours, check your spam folder and then email support@largiogifts.com.

Q.Do you offer phone support?

We offer email support only. This keeps a written record of your request so nothing gets lost. Email support@largiogifts.com and we’ll reply within 24 business hours.

Q.How do I contact support?

Email support@largiogifts.com. We offer email support only and respond within 24 business hours during our support hours, Monday – Friday, 8:00 AM – 5:00 PM MST.